So What's the Problem

So what’s the problem? Doesn’t that question invoke a negative connotation? And does it not have us focus on what’s wrong instead of what is working? Is there a better question? Some might say asking what the problem is gets to the heart of the matter quickly. I beg to differ. 

A better query might be: How do we solve this? In this way you put ice on the swelling and enroll your loved one, business client, friend into being part of the solution instead of having to be defensive or making a bad situation worse. Two heads are better than one and by asking how we can fix it you validate their feelings and get them to focus on the desired outcome.